Terms and Conditions
Shipping in EU is free.

SHIPPING outside the European Union: 
common package .......... 50 € (60 USD for example, (given by the exchange rate)
We ship with Austrian Post.

Payment can done 3 different ways.
1) Cash on Delivery only for Austria and Deutschland.
 - Payment for a good is done at the time of delivery.
2) Wire Transfer to a Bank Account:
 -Payment to our bank account in Austria
  For all EU contries
 Hauptplatz 1, Haugsdorf 2054, Austria
 IBAN (International Bank Account Number):
 Account Name
 Wolkerova 8
 Jihlava 58601
 For Austria
 BLZ 20218
 Account number:
 Account name:
 Wolkerova 8
Jihlava 58601
3) Credit card
  We accept:
 - Maestro
 - MasterCard
 - VISA Electron
  Credit Cards are accepted through phone only.
 Prices are in Euros (€) including VAT
Items will be sent within 21 days of receiving order cofirmation.
Austrian Post
A customer can return goods within 14 days of receipt. In order to return the goods, the seller must be informed in writing on this e-mail adress: jankla@zwiebelmuster.cz. After doing so, the customer can send the goods to our store's adress. The buyer pays return shipment.
The money will be refunded to the customer after the goods are received by our store.
All goods should be returned to this adress: Postfiale JANNY PRIM Postlagernd main square 13 RETZ 2070 Austria Postgebuhr.
Complaints are individually assessed in accordance with applicable laws. The buyer is immediately obliged to report all possible defects and damage to the seller after receiving the product .All goods are warranted for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects. In case of defect, please inform us in writting or by email about alleged defects. After informing us about all the defects, please send all the defected items back to our store's address. Once the goods are received by our store and the complaint is positively assesed, the goods will be replaced or repaired by the seller.In case the seller can not replace or repair the items, the buyer will be refunded corresponding amount of the items that can not be replaced or repaired. Complaints will be dealt with promptly, within 30 days of receipt.
What the warranty does not cover:
a) defects caused by normal wear and 
b) defects caused by misuse of the product.
How to claim:
1) Inform us in writting or send us an email.
2) Send all the goods as a registred package to our address:
Postfiale JANNY PRIM Postlagernd Hauptplatz 13 RETZ 2070 Austria.
Please do not send back as a cash on delivery.
3) Describe the reason for the return, and your address.
4), we will process your request as quickly as possible, but not later than 30 days from
its acceptance by our company
Wolkerova 8
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Indicative exchange rate:
EUR  (1 EUR) 24 Kč


For more information on the procedure of complaint, click on the link below: Complaints

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